VISITS research project publishes process model for interaction work in companies and networks

The VISITS (Networking and Interaction Work in Smart Technical Services) research project at TU Dortmund University has developed a process model for designing and implementing interaction-based change processes and is making it available to companies free of charge and on a web-based basis.

The aim of the project is to analyse inter-company collaboration in the context of digital services, to identify the mechanisms of action and to identify design options for improvement. The result of the three-year research project is a web-based adaptive process model for companies. With the help of a guideline and specific evaluation criteria, companies can determine the status quo of their current interaction work in Smart Technical Services and make improvements through concrete implementation recommendations. This is based on a comprehensive knowledge database that also includes best practices.

More about the process model:

The final publication is available here: